Returns and Exchanges Policy
At BENÉ OFFICIAL, we want you to love every piece you purchase. If something isn’t quite right, we’re here to make it right.
Please note that at this time and with plans to change in the foreseeable future, we do not issue refunds to the original payment method. All eligible returns are processed as exchanges or store credit only.
Return Eligibility
You have 14 days from the date your parcel is delivered to request a return for store credit or an exchange only.
To initiate a return, please email us at contact@beneofficial.com with the following details:
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Your order number
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The item(s) you wish to return or exchange
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The reason for your return or exchange
Our team will review your request and provide next steps, including return instructions.
Exchanges
We’re happy to offer an exchange for the same item in a different size, subject to availability.
If the requested size is unavailable, your return will be processed for store credit.
All returned items (for store credit or an exchange) must be:
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Unworn and unwashed
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In their original packaging
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With all tags, labels, and branded materials intact
Store Credit
If your item is no longer available for exchange, we’ll issue a BENÉ OFFICIAL store credit for the full value of your returned item(s).
Store credit will be sent via email as a unique code or voucher once your return is received and approved.
Store credit details:
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Valid for 12 months from the date of issue (unless otherwise stated)
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Can be used on www.beneofficial.com at checkout
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Can be combined with other payment methods if your new order exceeds your store credit value
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Non-transferable and can only be used by the original recipient
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Single-use only and not exchangeable for cash, refunds, or chargebacks
If you experience any issues using your store credit, please contact us at contact@beneofficial.com for assistance.
Return Shipping
Customers are responsible for the cost of return shipping.
We recommend using a tracked and insured service and keeping proof of postage until your return is processed.
Please note that BENÉ OFFICIAL is not liable for lost, delayed, or damaged parcels during return transit. Any claims should be made directly with your chosen courier.
International Returns
For international customers, please note that all customs duties, import taxes, handling fees, and shipping charges paid are non-refundable. BENÉ OFFICIAL does not offer refunds to the original payment method for international orders.
If an international order is refused, unclaimed, or returned due to unpaid customs duties, import taxes, or incorrect address details, shipping costs are non-refundable. If the parcel is returned to BENÉ OFFICIAL in its original condition, store credit may be issued at our discretion. If the parcel is destroyed, lost, or not returned to us, no store credit or exchange will be provided.
International Exchanges
We are happy to offer exchanges for the same item in a different size, subject to availability. Customers are responsible for the cost of return shipping for all international exchanges.
If the requested size is unavailable at the time the return is received and processed, the return will be issued as store credit. Exchanges are only available for items that are currently in stock.
All items returned for an exchange or store credit must be:
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Unworn and unwashed
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In their original packaging
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With all tags, labels, and branded materials intact
You have 14 days from the date your parcel is delivered to request a return for store credit or an exchange only.
To initiate a return, please email us at contact@beneofficial.com with the following details:
-
Your order number
-
The item(s) you wish to return or exchange
-
The reason for your return or exchange
Our team will review your request and provide next steps, including return instructions.
Return Approval
We reserve the right to refuse exchanges or store credit if returned items do not meet the conditions outlined above — including signs of wear, damage, or missing packaging or tags.