Once an order is placed, it begins moving through our system quickly, so cancellations aren’t guaranteed. If you no longer wish to keep your items, we recommend allowing the package to arrive and then submitting a return through our official returns process. Please click here (https://www.beneofficial.com/exhchange-and-refund-policy)for more information on our returns and exchanges.

If you entered the wrong address, reach out to us as soon as possible at contact@beneofficial.com.() We may be able to update your address within the first 24 hours, depending on whether your order has already entered fulfillment. Once processing begins, updates are not guaranteed.

All orders are locked once submitted, so we’re unable to modify them. If you’d like additional items, simply place a new order.

If our system detects unusual activity or potential risk, an order may be cancelled for safety. This is automatic and cannot be overridden. If you believe your order was flagged by mistake, email us at contact@beneofficial.com ()so we can take a look.

Yes — BENÉ OFFICIAL currently offers flexible payment options for eligible purchases, subject to customer eligibility and approval by our payment providers. Additional payment options are being explored as we grow.

If you missed a discount at checkout, email us right away at contact@beneofficial.com.() If the order hasn’t fully processed, we may be able to apply it. Otherwise, you’re welcome to use it on your next order.

Absolutely. BENÉ OFFICIAL ships worldwide.

Visit our Returns and Exchanges Policy (https://www.beneofficial.com/exhchange-and-refund-policy)for more information on how to start the process. Please note; we currently do not offer refunds back to the original payment method.

We’re unable to accept returns past the allowed window. Our policy is firm to maintain fairness and consistency for all customers.

We’re happy to guide you, but the most accurate method is to compare your measurements to the size chart on each product page. This will help you pick the best fit.

Some items may restock, while others are limited releases. For updates, feel free to reach out or follow our social platforms for announcements.

Our support team is here Monday - Friday. Submit a message through our contact form or email us directly at contact@beneofficial.com ()for the fastest response. We aim to respond within 2 working days.